Terms & Conditions

 

1.        Purchase Price:  The Buyer, (person or entity described on the face of this document) agrees to pay the total purchase price as specified on the front of this document.  In addition, the Buyer agrees to pay any sales or other taxes levied on or measured by such purchase price, or arising from the use of the Goods and any parts or maintenance supplied, including without any limitation, any additional sales, use, gross receipts, privilege, excise, and personal property taxes unless specific in writing on this document.

2.        Payment Terms:  The total amount of this Invoice shall be payable in full by Buyer within thirty (10) days after the date to this Invoice, unless otherwise specified in writing in this document.  All amounts past due are subject to a late charge of one and one-half percent (1 ½%) per month or eighteen percent (18%) per annum.

3.        Discount: Prices reflect a cash or check discount. 

4.        Change: All prices are subject to change without notice. All items are subject to availability. 

5.        Renewal:  All domain names and web server space will automatically renew each year, unless otherwise notified in writing at least 30 days before the hosting or registration expires.  If the customer decides to cancel his hosting/registration, he/she should notify CowTown Computing Solutions, Inc. in writing via US mail or Fax.   It is the responsibility of the customer to renew all domain names associated with their account.

6.        Data Transfer Maximums: Each web hosting account is limited to 5000 mb of data transfer each month.  Excess usage is billed is at $8.00 per 1000 mb extra each month. 

7.        Return Checks: There is a $25 service charge on all returned checks.  Customers with one returned check will be placed on COD or cash only. 

8.        Deposit: As a policy, we require a 50% deposit on all orders.  The other 50% is due on receipt of the product.

9.        Support: Tech support questions may be e-mailed to support@cowtowncomputing.com .  A technician will contact you shortly.

10.     Hourly Rate: CowTown Computing Solutions, Inc. charges $75  an hour, 1 hour minimum,  for all  tech  support on  systems not assembled by CCS. 

11.     Discrepancies: It is the customer’s responsibility to check all orders. Pickup order discrepancies must be found at the time of pickup or delivery. UPS discrepancies must be made within 3 days of receipt.  

12.     Limited Warranty: CowTown Computing Solutions, Inc. offers a 30 day warranty on all parts and labor.  After that the customer must contact the manufacturer for warranty related issues.  After 30 days it is the Buyers responsibility to deal directly with the manufacturer for any repairs or replacements. This warranty policy does not extend beyond the original Buyer.  CCS reserves the right to request the total cost of the replacement of Goods or the Good itself, if later to be found physically damaged by the Buyer. *No warranty on CD titles and software. *OEM CPU's carry a 21-day warranty.  *Retail Boxed CPUs carry a 3-year manufacturer's warranty.  

13.     Alterations Modifications and attachments:  Any alterations, modifications, additions, improvements, installation or attachments on the Goods not authorized in writing by CowTown Computing shall solely be at the Buyer’s own expense and risk.  If operation of Goods is affected in any way by such unauthorized alterations, modifications, additions, improvements, attachments or installation the warranty shall be deemed waived by the Buyer, and CowTown Computing shall have no obligation to the Buyer.

14.     Final Sales: All sales are final for CPUs, software, CD titles, and special order items.  No credit will be issued.

15.     Return Authorization: To receive an RMA number, contact CCS and request an RMA request form, fill it out and then fax it to us along with a copy of the original invoice to 719.395.6570.The RMA department will then email, fax or call with an RMA number. A $35 research fee will be assessed to anyone without the original invoice. RMA numbers will not be issued without a copy of the original invoice. RMA numbers are good for 30 days. 

16.     Shipment of RMAs:  RMAs shipped in (prepaid only) must have RMA number clearly marked on outside box. Shipments without RMA number will be refused. 

17.     Credit: All returns for credit must be complete with original box, manuals, diskettes or CDs, cables. etc. 

18.     Physical Damage: Absolutely no products with physical damage will be accepted for RMA. 

19.     Wear Related Products: Wear related products (i.e. keyboards, mice) will be replaced or repaired at our discretion. This is based on the original date of purchase.

20.     Refunds:  We do not offer cash refunds or cross shipments. CCS will replace or repair the RMA as soon as possible.

21.     Charge: There will be a $15 charge for RMAs returned with no problem found. 

22.     Restocking Fee: There will be a 15% restocking fee on all items returned or exchanged. This does not include RMA replacements. Items are only accepted within 15 days of the original date of purchase complete with box, cables, manuals, diskettes or CDs, etc. No credit or refund will be given after the original 15 days.  

23.     Terms and conditions subject to change without notice.

 

 

 

 

 


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Copyright © 2002 Cowtown Computing Solutions, Inc.