Responsible Gambling
Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and providing our players with the tools and support they need to stay in control. If gambling stops being fun and starts causing problems in your life, it is important to seek help as soon as possible. Please read the information below to understand how to gamble responsibly and where to find support.
Signs of Problem Gambling
It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, family, or social responsibilities due to gambling
- Chasing losses in an attempt to win back money
- Lying to friends or family members about your gambling habits
- Using gambling as a way to escape stress, anxiety, or depression
- Spending increasing amounts of time and money on gambling
- Failed attempts to cut down or stop gambling
- Experiencing financial difficulties as a direct result of gambling
Self-Exclusion Tools
We offer a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and are easy to set up through your account settings.
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
- Loss Limits: Restrict the total amount you are able to lose within a specified time period.
- Session Time Limits: Control how long you spend gambling by setting a maximum session duration.
- Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
- Self-Exclusion: Permanently or temporarily exclude yourself from gambling by contacting our customer support team. You can also register with GamStop, a free national self-exclusion scheme that covers multiple online gambling operators.
If you feel you need to take a break or exclude yourself from gambling, please contact our support team immediately. We will process your request promptly and ensure your account is restricted without delay.
Helpful Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations offer free, confidential advice, support, and counselling services:
- BeGambleAware - BeGambleAware provides information, advice, and support for anyone affected by problem gambling. Their website includes self-assessment tools, live chat support, and a helpline available 24 hours a day, 7 days a week.
- GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by gambling harms. They operate the National Gambling Helpline and offer free counselling services online and over the phone.
Remember, gambling should always be kept fun and within your means. If you feel that gambling is negatively affecting your life, please do not hesitate to reach out for help. You are not alone, and support is always available.